Chocolate Delivery Information
Shipping chocolate can be tricky, because nobody likes melted chocolate. But we are experts at it, so rest assured your little treasures will arrive at your door safe and sound. Please familiarize yourself with our shipping rates and policies before you order:
Shipping Costs
- $15.99 Basic Shipping and Handling
- $21.99 Flat Rate Shipping is only available for qualifying online purchases taking advantage of our summer shipping promotion. The $21.99 flat rate will cover the cost of standard shipping and, when applicable, the $6.00 cost of cooling materials. Some exclusions apply. Not applicable to Alaska, Hawaii, Us Territories, or International Shipments. For Corporate orders, offer may be applied to qualifying orders with up to 5 shipping addresses.
2 pm EST Daily Cut-off Time
If your order was placed after 2:00 pm CST Monday-Friday, it will be processed the following business day.
Shipping Over the Weekend
If you are shipping a package to a warm weather destination over a weekend, your package may be held until the following Monday to ensure minimal time in transit.
Cooling Materials!
Shipping chocolate is tricky business. We work hard to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate on orders in transit to warmer climates (70 degrees and higher), a $ 6.00 charge for ice packs may be added to your order during checkout.
Delivery Times for Businesses & Residences
USPS® is our preferred shipping vendor. All of our shipping vendors only deliver on business days, unless Saturday delivery is specified (where available, additional charges apply). Our shipping vendors may require a signature for delivery at the discretion of the driver. Deliveries to businesses occur between 9 am and 5 pm, and deliveries to residences occur between 9 am and 7 pm.
Local Delivery
Please call our company Alexandra & Nicolay Chocolate directly for information or to place an order for local delivery. Visit our Boutiques page for store contact information.
When Will My Order Arrive?
Track Your Order Here with your USPS tracking number(s)
All Orders leave our facility within 24 hours of processing, subject to inventory availability. International orders ship on Mondays and Tuesdays